Consumer Survey

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 Consumer Survey

bulletAre you:
bulletA Consumer (you receive mental health services)

A Family Member (A member of your family or a close relative receives mental health services)

A Friend of a Consumer

A Concerned Citizen

bulletAre you (or your family member or friend):
bulletDeaf 

Hard of Hearing

Hearing

Interpreter

bulletName (optional):   

Address (optional):


City: State:Zip:

bulletList the following services you (or your family member or friend) think are the most important services for the Deaf and Hard of Hearing community. (List #1 for most important, #15 for the most important) 
Service Rank Service Rank
Intake Assessment (non-MD)
Crisis Management Individual Therapy
Inpatient Services Family Therapy
Residential Services Case Management
Partial Hospitalization MD Assessment
Independent Living Skills Case Consultation
Psychological Testing School Based Services
Therapeutic Foster Care Intensive In-Home Services
Supported Employment Other:




bulletWhich of the following auxiliary aids do you think should be available "in house" or by written contract to provide access to deaf and hard of hearing consumers?
Auxiliary Aid In House Contract
Qualified Interpreters
Note Takers
Written Transcription Devices (C-CAP or X-Scribe)
Telecommunication Devices for the Deaf (TDD/TTY)
Telephone Handset Amplifiers
Hearing Aid compatible telephones
Assistive Listening Systems
Assistive Listening Devices (individual)
Closed captioned televisions
Visual Alarms/ other alerting devices
Other

 

bulletHave you tried to use emergency telephone (hotline) intervention services. Yes  No 
bullet If Yes, how did you access this service?
They had a TTY/TDD available.
They had a dedicated TTY/TDD line.
I used the state dual-party relay service.
I used another method (specify)


bulletHave you attended an outreach/community information program ?Yes  No 
bullet If Yes, how were these services accessible to Deaf or Hard of Hearing consumers?
They had interpreters/ALD's for all functions.
I had to request interpreters/ALD's.
I had to bring my own interpreters or ALD's.
I used another method (specify)


bulletDo you watch videotapes or films when you receive services?Yes  No 
bulletIf Yes, how are these services accessible to Deaf or Hard of Hearing consumers?
They had interpreters/ALD's for all movies and videotapes.
They had captioned movies/videotapes and all of their TV's are closed captioned.
I had to request an interpreters/ALD's.
I had to bring my own interpreters or ALD's.
I used another method (specify)

 
bulletPerson completing the survey:
Name:
Title: